1. Overview

Jai Sri Ram Waterproofing Services ("we," "us," or "our") respects your privacy. This policy explains what information we collect when you contact us, request an inspection, or use our website, and how we use that information to provide and improve our services.

2. Information we collect

We may collect information you voluntarily provide, including your name, phone number, email address, property location, service requirements, and the contents of your enquiry. We may keep records of customer enquiries and service communications for customer support, scheduling, and warranty purposes. We may also receive basic technical information such as browser type, device information, and pages visited.

3. How we use information

• To respond to enquiries and schedule inspections.
• To provide estimates, waterproofing services, and customer support.
• To communicate about appointments, service updates, and relevant offers.
• To maintain website security and improve our services.
• To comply with legal and regulatory obligations.

4. Sharing and disclosure

We do not sell your personal information. We may share information with trusted service providers who help us operate our website or deliver services, when required to protect our rights, or when required by law. Such parties are expected to use information only for the stated purpose.

5. Cookies and analytics

Our website may use essential cookies and privacy-conscious analytics to understand site performance and improve the user experience. You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

6. Third-party services and messaging

Our website may embed third-party content such as Google Maps, which may collect information in accordance with Google's Privacy Policy. If you contact us through WhatsApp or other messaging platforms, your communication is also subject to the privacy policies of those platforms.

7. Data security and retention

We use reasonable administrative and technical safeguards to protect personal information. We retain information only for as long as needed to provide services, maintain business records, resolve disputes, and meet legal requirements. No online transmission or storage method can be guaranteed completely secure.

8. Your choices and rights

You may ask us to access, correct, update, or delete personal information we hold about you, subject to applicable law. You may also opt out of promotional communications at any time by contacting us.

9. Children's privacy

Our services and website are not directed to children under 13. We do not knowingly collect personal information from children.

10. Policy updates

We may update this policy when our practices or legal obligations change. The revised version will be posted on this page with a new effective date.